Customer Agreement

Last updated: 13 November 2026

How to read this Agreement

This Agreement applies when an organization signs an Order Form for a LeraLink installation, for a Pilot or for a Subscription. It is written to be read by the people who will sign it and by the procurement, legal and privacy officers who review it. Defined terms start with a capital letter and are explained in clause 2.

LeraLink is in a controlled pilot stage. General availability has not been declared. Where the pilot stage matters to a commitment in this Agreement or in the documents that form part of it, the document says so.

1. Parties

1.1 This Agreement is between:

1.2 SSStudio may transfer its legal relationship under this Agreement, with all its rights and obligations, to a Successor Entity (contractsoverneming, article 6:159 of the Dutch Civil Code). The Customer gives its cooperation to such a transfer in advance by signing the Order Form. SSStudio will give the Customer at least 30 days' written notice before the transfer takes effect, naming the Successor Entity and its registration details. The Successor Entity takes over every obligation of SSStudio under this Agreement, the Data Processing Agreement and the Service Level Agreement, without change. If the Customer has a reasonable objection to the Successor Entity, it may terminate this Agreement by written notice within 30 days after receiving the notice of transfer, without any fee for early termination; clause 18 (exit and switching) then applies.

1.3 The Customer may not transfer this Agreement without SSStudio's prior written consent. SSStudio will not unreasonably withhold consent to a transfer to a legal successor of the Customer, including a public body that takes over the Customer's tasks under a reorganization by law.

2. Definitions

3. Structure and order of precedence

3.1 The following documents form part of this Agreement:

3.2 If these documents conflict, they apply in the order of clause 3.1: the Order Form prevails over all others; the Data Processing Agreement prevails over the documents after it for every matter of data protection; the Service Level Agreement prevails over this Customer Agreement on availability, support and service credits; this Customer Agreement prevails over the Acceptable Use Policy and the Terms of Service. An Order Form changes a provision of the Data Processing Agreement only where it names that provision and states the change expressly.

3.3 The Terms of Service govern the relationship between SSStudio and each individual user. Between SSStudio and the Customer they apply only to matters that the other documents do not cover.

3.4 The Customer's own general terms and conditions, including general purchasing terms, do not apply and are expressly rejected (article 6:225(3) of the Dutch Civil Code). Where the Customer is a public body that requires its own procurement terms, such as ARBIT, GIBIT or comparable public-sector terms, those terms apply only where, and to the extent that, the Order Form says so and names the provisions concerned. Where the Order Form incorporates such terms, it also states how they rank against the documents in clause 3.1.

3.5 Other LeraLink documents referred to in this Agreement, such as the Subprocessors and Recipients register, the Data Export and Exit Policy, the Change Notification Policy and the Content Moderation Policy, describe how SSStudio carries out its obligations. They do not reduce SSStudio's obligations under the documents in clause 3.1.

4. The Service, Pilot and Subscription

4.1 SSStudio provides the Service to the Customer for the Installation or Installations named in the Order Form, during the term of the Order Form, in accordance with this Agreement and the Documentation.

4.2 The Service is provided as a hosted service on infrastructure operated by Cloudflare. Customer Content is stored in Cloudflare's European Union jurisdiction; it is processed on Cloudflare's global network, usually in the data centre nearest the person making the request. The Data Processing Agreement and the Subprocessors and Recipients register describe where each kind of data is stored and processed, and which parts are not held in the European Union.

4.3 Pilot. Where the Order Form describes a Pilot:

4.4 Subscription. Where the Order Form describes a Subscription, SSStudio provides the Service in the plan and with the scope stated in the Order Form for the Subscription Term, with the Service Level Agreement where the Order Form says that it applies.

4.5 SSStudio makes the Installation available on a LeraLink address. Where the Order Form provides for the Customer's own domain, the Customer arranges the domain registration and the records at its domain name provider as SSStudio instructs, and SSStudio connects the domain to the Installation.

4.6 The Customer appoints at least one Owner when the Installation is set up. The Customer, through its Owners and administrators, decides who may use the Installation and in which role.

4.7 SSStudio does not provide hosting of the Customer's other systems, consultancy, content writing, translation by people, or custom software development under this Agreement. Such work requires a separate written agreement.

5. Customer obligations

5.1 The Customer:

5.2 The Customer may not, and may not allow others to: resell or sublicense the Service except as the Order Form allows; copy, decompile or reverse engineer the software of the Service, except to the extent that the law allows this and it cannot be excluded; test the security of the Service other than in accordance with the Coordinated Vulnerability Disclosure policy; or use the Service in a way that places an unreasonable load on it.

5.3 The Service is designed for publishing and managing knowledge. It is not designed to hold medical records, records of criminal convictions, payment card data or other data that requires a specific regulated environment. Where the Customer chooses to place special categories of personal data (article 9 GDPR) in the Installation, for example political opinions in the content of a civil-society organization, it does so as controller, after its own assessment, and preferably in Restricted Pieces.

6. Customer Content

6.1 The Customer, or its licensors and Authorised Users, keep all rights in Customer Content. Nothing in this Agreement transfers any intellectual property right in Customer Content to SSStudio.

6.2 The Customer grants SSStudio a non-exclusive, worldwide, royalty-free licence, for the term of this Agreement and the periods in clause 18, to store, copy, transmit, display, format, index, back up and otherwise process Customer Content, and to translate it or create other derived output when the Customer or an Authorised User asks for this through a feature of the Service, in each case only to the extent needed to provide the Service to the Customer, to meet SSStudio's obligations under this Agreement, or to comply with the law. Where the Customer publishes content publicly through the Installation, the licence covers making it available to the public as the Customer has configured.

6.3 SSStudio does not sell Customer Content, does not use it for advertising, and does not use it for any purpose other than those in clause 6.2.

6.4 SSStudio accesses Customer Content only where this is needed to provide the Service, to give support that the Customer has asked for, to investigate and handle a security incident, to act on a notice of illegal content under clause 16.4, or to comply with a legal obligation.

6.5 Customer Content does not include the Platform Record. Where SSStudio's own public-knowledge curation and discovery are concerned, SSStudio acts as a controller, as described in the Privacy Statement.

7. No training on Customer Content

7.1 SSStudio does not use Customer Content to train, retrain or fine-tune any artificial intelligence model, and does not permit anyone else to do so.

7.2 SSStudio uses AI model providers only on terms under which, for the services SSStudio uses, the provider does not train its models on the data sent. Some providers may keep data for a limited period to detect abuse. The Subprocessors and Recipients register names each provider and its retention position.

7.3 The search index of the Service (embeddings: numerical representations of text, used for search and for finding related Pieces) is not training. It is part of providing the Service and is described in the Data Processing Agreement.

8. AI Features are proposals

8.1 AI Features help people; they do not author. An AI Feature never writes, titles, summarises, researches or evaluates a work for its author. It never changes published text, approves a translation, decides on rights, or gives a person a role.

8.2 The Service has a fixed set of AI Features:

8.3 The output of an AI Feature is a Proposal. It is marked as machine-made and has no effect on canonical content until a person accepts it. The following exceptions apply, and the Customer accepts them by enabling the feature concerned:

8.4 Restricted Pieces are never sent to any AI model.

8.5 AI-generated images and text Proposals are visibly labelled in the Service. Images generated in the Service carry machine-readable marking in their files. The current position is described in EU AI Act at LeraLink.

8.6 The Customer decides which Proposals to accept and what it publishes. Where the Customer, as a deployer of an AI system, has its own obligations under Regulation (EU) 2024/1689 (the AI Act), for example on transparency or on AI literacy of its staff, it remains responsible for them. SSStudio provides the information in How LeraLink Uses AI and Responsible AI Commitments to help.

8.7 AI Features depend on models provided by others. SSStudio does not warrant that a Proposal is accurate, complete or free of rights of third parties, and the availability targets of the Service Level Agreement do not apply to AI Features.

9. AI Policy per Installation

9.1 Each Installation has one of the following AI Policies, which the Customer chooses in the Order Form and may change by written request to SSStudio:

9.2 SSStudio enforces the AI Policy in the part of the Service that selects models. There is no fallback around it: if no model meets the policy for a task, the task is not performed.

9.3 A model counts as meeting a rule only when the fact that the rule requires has been recorded for it. At the effective date of this version, these facts have not been recorded for every model yet. Until they are, an Installation under the EU only policy may have no AI Features available. SSStudio will tell the Customer before it changes this position.

9.4 The Customer may switch each AI Feature on or off for its Installation where the Order Form or the installation administration allows it. Each task tries its models in a fixed order set by the platform; an installation's administrators can see that order, with each provider, on the page "AI in this installation". That read-only page also shows each AI Feature, whether it is on, and the provider country, hosting region, training and retention facts recorded for each model. On request, SSStudio provides a printed statement of the models used by the Installation.

9.5 The Customer may write editorial instructions for AI Features, such as how to translate, an image style or SEO guidance. The Customer does not set prompts or models.

10. Confidentiality

10.1 Confidential Information is all non-public information that one party discloses to the other in connection with this Agreement and that is marked as confidential or that the receiving party should reasonably understand to be confidential. Customer Content that is not published is Confidential Information of the Customer. Security documentation that SSStudio provides on request is Confidential Information of SSStudio.

10.2 The receiving party uses Confidential Information only to perform this Agreement, protects it with at least reasonable care, and discloses it only to persons who need it for that purpose and who are bound by confidentiality obligations at least as strict as this clause.

10.3 This clause does not apply to information that is or becomes public without breach of this Agreement, that the receiving party already lawfully had, that it receives lawfully from a third party without a duty of confidentiality, or that it develops independently.

10.4 A party may disclose Confidential Information where the law, a court or a competent authority requires it. Where the law permits, it informs the other party first. A Customer that is a public body may disclose this Agreement and information about it where the Open Government Act (Wet open overheid) or other public-access law requires it; it will consult SSStudio first where that law allows, to protect business-sensitive information.

10.5 These obligations continue for five years after the end of this Agreement, and for trade secrets for as long as they remain trade secrets. The Data Processing Agreement governs the confidentiality of Customer Personal Data and applies without time limit while SSStudio holds it.

11. Intellectual property and feedback

11.1 SSStudio, or its licensors, keep all intellectual property rights in the Service, its software, its design, the Documentation and the Platform Record. The Customer receives a non-exclusive, non-transferable right to use the Service for the term of the Order Form, in accordance with this Agreement.

11.2 If the Customer or its Authorised Users give SSStudio suggestions or feedback about the Service, SSStudio may use them freely, without obligation. This does not give SSStudio any right in Customer Content.

11.3 Open-source components in the Service are subject to their own licences. Those licences do not restrict the Customer's rights under this Agreement.

12. Security and data protection

12.1 SSStudio takes the technical and organisational measures described in the Technical and Organisational Measures. SSStudio may change these measures, provided that the overall level of protection does not decrease.

12.2 For Customer Personal Data, SSStudio acts as processor and the Customer as controller. The Data Processing Agreement applies. Where SSStudio acts as controller, for example for the platform-wide account used to sign in, service security, invoicing and the Platform Record, the Privacy Statement applies and the Data Processing Agreement does not.

12.3 SSStudio notifies the Customer of a personal data breach affecting Customer Personal Data without undue delay and in any case within 48 hours of becoming aware of it, as set out in the Data Processing Agreement.

12.4 SSStudio has not yet had an independent penetration test carried out, and holds no ISO 27001 or SOC 2 certification. The Technical and Organisational Measures and Security Documentation and Assurance state the current position and what is planned. On request, and under confidentiality, SSStudio answers reasonable security questionnaires once per year per Customer at no charge.

13. Fees, invoicing and VAT

13.1 The Customer pays the Fees stated in the Order Form. Unless the Order Form says otherwise, Fees for a Subscription are invoiced annually in advance.

13.2 Invoices are payable within 30 days of the invoice date, by bank transfer to the account stated on the invoice or, where SSStudio offers it, by a payment link through Mollie. Where the Customer requires a purchase order number or electronic invoicing, it states this in the Order Form and SSStudio follows it.

13.3 All Fees are exclusive of value added tax (VAT) and other taxes that apply by law, which SSStudio charges where it is required to.

13.4 If the Customer does not pay an undisputed invoice on time, SSStudio sends a written reminder. If payment is still not made 14 days after the reminder, the Customer owes the statutory commercial interest (article 6:119a of the Dutch Civil Code, or article 6:119b where it applies to a public body) from the original due date, and SSStudio may suspend the Service under clause 16.

13.5 If the Customer disputes an invoice in good faith, it tells SSStudio in writing before the due date, with its reasons, and pays the undisputed part. The parties try to resolve the dispute within 30 days.

13.6 SSStudio may change its Fees with effect from the start of a renewal of the Subscription Term, by written notice at least two months before that renewal. Fees do not change during a Subscription Term, unless the Order Form provides for annual indexation, in which case it states the index used.

13.7 Credits under the Service Level Agreement are deducted from the next invoice.

14. Warranties

14.1 SSStudio provides the Service with reasonable care and skill, in accordance with good professional practice. Its obligations are obligations of best efforts (inspanningsverplichtingen), unless a document in clause 3.1 states a specific result.

14.2 SSStudio warrants that the Service will in all material respects function as described in the Documentation for the plan in the Order Form. If it does not, SSStudio will correct the failure within a reasonable time after the Customer reports it. Where the Service Level Agreement applies, its credits are the remedy for failing to meet its availability target.

14.3 SSStudio does not warrant that the Service will be free of all errors or uninterrupted, or that AI Features will produce accurate or suitable output.

14.4 During a Pilot, the Service is provided as it is, with the warranties in clauses 14.1 and 14.2 only to the extent that they are consistent with the evaluation nature of the Pilot. The Data Processing Agreement and the Technical and Organisational Measures apply in full during a Pilot.

14.5 The Customer warrants that it has the rights needed for the Customer Content and that its use of the Service complies with the law.

14.6 Each party will indemnify the other against claims of third parties to the extent they result from the following, subject to clause 15: for the Customer, Customer Content that infringes the rights of a third party or is unlawful; for SSStudio, the Service as provided by SSStudio infringing an intellectual property right of a third party in the European Union. The indemnified party informs the other party promptly of the claim, leaves the defence to it and gives reasonable cooperation.

15. Liability

15.1 Each party’s total liability for attributable failure to perform this Agreement, for unlawful acts and on any other ground, is limited in total to the greater of (a) the Fees that the Customer paid under the Order Form in the 12 months before the event that gave rise to the liability, and (b) EUR 10,000 (ten thousand euros). This limit applies to all claims together, whatever their ground, and also during a Pilot without Fees. A series of connected events counts as one event. The Order Form may set a different limit.

15.2 Neither party is liable for indirect damage, including consequential damage, lost profit, lost savings, damage to reputation and damage due to business interruption.

15.3 Where Customer Content is lost or damaged, SSStudio's obligation is limited to restoring it from the most recent backup that SSStudio holds under the Technical and Organisational Measures, at its own cost. The nightly backup covers the database of the Service; files such as images, audio and documents are stored redundantly by Cloudflare but are not separately backed up, as the Technical and Organisational Measures state. The Customer remains responsible for keeping its own copies, which it can make with the export functions of the Service.

15.4 The limitations and exclusions of this clause do not apply:

15.5 This clause does not limit the rights of data subjects under article 82 of the GDPR against either party, and does not affect fines imposed by a supervisory authority on the party concerned. Between the parties, liability for a breach of the Data Processing Agreement is governed by this clause.

15.6 Liability for an attributable failure arises only if the Customer gives SSStudio written notice of default (ingebrekestelling) without delay, with a reasonable period to remedy the failure, and SSStudio still fails after that period, unless remedy is permanently impossible.

15.7 A right to compensation lapses if the party concerned has not notified the other party in writing of the claim within 12 months after it became aware, or could reasonably have become aware, of the event that caused the damage.

16. Suspension

16.1 SSStudio may suspend the Service, or a part of it, for an Installation:

16.2 SSStudio suspends no more than is needed, for no longer than is needed. Where it can, it uses a lesser measure first, such as placing one Installation in read-only mode, restricting one function or one account. It gives the Customer prior written notice, except where the urgency of the situation does not allow it; in that case it informs the Customer as soon as possible, with its reasons.

16.3 During a suspension, SSStudio keeps Customer Content and lets the Customer export it, unless that would cause the harm that the suspension is meant to prevent. Fees remain payable during a suspension caused by the Customer.

16.4 Action on individual items of content after a notice of illegal content follows the Content Moderation Policy and the Report Content procedure, including a statement of reasons where article 17 of Regulation (EU) 2022/2065 (the Digital Services Act) requires it. Where it can, SSStudio first forwards a notice concerning content in the Installation to the Customer so that the Customer can act.

17. Term, renewal and termination

17.1 This Agreement starts when the first Order Form is signed and continues as long as an Order Form is in force.

17.2 A Subscription Term renews automatically for successive periods of 12 months, unless the Order Form says that it does not renew, or a party gives written notice that it will not renew: the Customer at least one month, and SSStudio at least two months, before the end of the current Subscription Term. This is the Customer's right to terminate for convenience at the end of a term.

17.3 Either party may terminate an Order Form, wholly or partly, by written notice with immediate effect, or rescind it (ontbinding), if the other party:

17.4 The Customer may also terminate an Order Form in the cases set out in clause 1.2 (transfer to a Successor Entity), clause 20 (material adverse change to the Service), clause 23 (force majeure), the Data Processing Agreement (objection to a new subprocessor) and the Service Level Agreement (repeated failure to meet the availability target).

17.5 The Customer may at any time ask to switch to another provider or to its own infrastructure, or to have its data erased, under clause 18. A switching request ends the Agreement for the Installation concerned as clause 18.8 describes. Fees remain payable until the end of the notice period of clause 18.3 or, if later, until the end of the Transition Period. Fees that the Customer has paid in advance for a period after that date are refunded. No fee for early termination applies, unless the Order Form for a fixed term of more than 12 months, agreed at a reduced price, states one. Such a fee must be proportionate and may not exceed the lower of three months’ Fees and 50% of the Fees for the remainder of the fixed term. It never applies to switching charges, which SSStudio does not charge.

17.6 Rescission or termination does not oblige either party to undo what it has already performed. Amounts invoiced for performance already delivered remain payable.

17.7 Clauses 6 (as far as needed for clause 18), 10, 11, 15, 18, 24, 26 and 27, and the Data Processing Agreement for as long as SSStudio holds Customer Personal Data, continue after the end of this Agreement.

18. Exit and switching

18.1 This clause gives effect to Chapter VI of Regulation (EU) 2023/2854 (the Data Act) on switching between data processing services. SSStudio applies it to Pilots and Subscriptions alike, whether or not that Chapter applies to a particular Pilot. The Data Export and Exit Policy describes the procedures, formats and known limits in more detail.

18.2 Self-service export at any time. During the term, the Owners and authorised administrators of the Installation can create export packages of the Installation themselves: its content, its people, or both. A package is a ZIP file in open formats (JSON and NDJSON, Markdown, HTML and CSV) with the original media files, up to 2 GB of media per package, a manifest and a SHA-256 checksum of the manifest. Anything left out of a package, such as media beyond that limit, is named in it. A package can be downloaded for 7 days after it is ready. Every export is recorded in the audit record of the Installation. Where the Installation holds Restricted Pieces, only an Owner can export everything.

18.3 Notice. The Customer starts switching or erasure by a written request to SSStudio (a "switching request"), stating whether it wants to switch to another provider, to switch to its own infrastructure, or to have its exportable data erased. The Customer may choose the date on which the Transition Period starts. That date may be no later than two months after SSStudio receives the switching request. If the Customer does not choose a date, the Transition Period starts 14 days after receipt.

18.4 Transition Period. The Transition Period lasts 30 calendar days. During it, SSStudio:

18.5 If a Transition Period of 30 calendar days is technically unfeasible, SSStudio informs the Customer within 14 working days after receiving the switching request, explains why, and states an alternative period of no more than seven months. The Service continues during that period. The Customer may extend the Transition Period once, by a period it considers more appropriate, by written notice to SSStudio before it ends.

18.6 Data Retrieval Period. After the Transition Period, the Customer has a Data Retrieval Period of at least 30 calendar days in which it can still retrieve its exportable data. The Order Form or a later written agreement may set a longer period. During this period the Installation is available to its administrators for export; it may be in read-only mode.

18.7 Exportable data. The exportable data include all Customer Content and the metadata that the Customer or its Authorised Users created or that the Service generated from their use, including versions, translations, references, structures, editorial and review records, member records of the Installation and settings. Excluded from export are:

18.8 End. The Agreement for the Installation ends, and SSStudio confirms this to the Customer in writing, when the switching has been successfully completed or, if the Customer asked only for erasure, at the end of the notice period of clause 18.3.

18.9 Erasure. After the Data Retrieval Period, SSStudio erases all exportable data and digital assets of the Installation from its live systems, without undue delay, with a target of seven days and no later than 30 days after the end of that period, and confirms the erasure in writing. Erasure of a whole Installation is carried out by SSStudio as a documented operation, not by a self-service function. Backups that contain them expire within 30 days after the erasure, as their normal 30-day retention ends; until then they remain protected and are not used, except to restore the Service for other customers after a disaster, in which case the Customer's data are erased again. SSStudio keeps only what the law requires it to keep, such as invoices for seven years, and the audit record of security-relevant actions, which it keeps as controller to protect the Service and to establish or defend legal claims, as stated in the Privacy Statement and the Data Retention Schedule.

18.10 No switching charges. SSStudio charges no fee for switching, for data export, for data egress or for erasure under this clause. The normal Fees for the Service during the notice period and the Transition Period apply as stated in clause 17.5.

18.11 Escrow. The Customer may ask for a source-code escrow arrangement. Such an arrangement requires a separate agreement between SSStudio, the Customer and an independent escrow agent. That agreement sets out what is deposited (at least the source code and the documentation needed to build and deploy it), when it is updated, the release conditions (such as bankruptcy of SSStudio or cessation of the Service without a successor), and the costs, which the Customer bears unless agreed otherwise.

18.12 Operational continuity. SSStudio has a written, signed strategic partnership agreement with DotNet Talk AB, organisation number 559480-2570, Nordostpassagen 15, 413 11 Göteborg, Sweden. While SSStudio operates the Service, DotNet Talk AB performs no operational work. If SSStudio cannot continue to operate the Service, DotNet Talk AB takes over its operation. For that purpose DotNet Talk AB holds standing access to the source repository of the Service and to the Cloudflare account that hosts it, but no access to the Superadmin console. DotNet Talk AB is a Subprocessor under the Data Processing Agreement and is bound by a written agreement that includes confidentiality and data-protection obligations. This clause does not change clauses 1.2 and 1.3.

19. Support and service levels

19.1 SSStudio provides support by email at support@lera.link, in English or Dutch; support in Persian is also possible. Support hours are Monday to Friday, 09:00 to 17:00 Central European Time (CET, or CEST in summer), except public holidays recognised in the Netherlands.

19.2 Where the Order Form says that it applies, the Service Level Agreement sets out the availability target, the service credits, priority levels and response targets, and the recovery objectives. Support is provided during Support Hours; there is no 24/7 support desk. Incident monitoring and incident response run around the clock.

20. Changes to the Service and to the documents

20.1 SSStudio develops the Service continuously and may change it. SSStudio will not, during a Subscription Term, materially reduce the core functions of the plan in the Order Form, or the level of security or data protection.

20.2 SSStudio gives at least 30 days' notice of a change that materially and adversely affects the Customer, by email to the Owners of the Installation and in an Announcement on the Hub, as described in the Change Notification Policy. If the Customer reasonably objects to such a change, it may terminate the Order Form by written notice before the change takes effect, with a refund of Fees paid in advance for the period after termination.

20.3 SSStudio may change this Customer Agreement, the Service Level Agreement, the Acceptable Use Policy or the Terms of Service with at least 30 days' notice as described in the Change Notification Policy. A change that is adverse to the Customer applies to a running Subscription Term only from its next renewal, unless the change is required by law, by a court or by an authority, or is needed to address a security risk. Changes to the Data Processing Agreement follow the Data Processing Agreement.

20.4 Changes to subprocessors follow the Data Processing Agreement.

21. Subcontracting

21.1 SSStudio may use subcontractors, including providers of infrastructure, email delivery and AI models, to provide the Service. SSStudio remains responsible to the Customer for the performance of its subcontractors as for its own performance.

21.2 Subcontractors that process Customer Personal Data are subprocessors. They are engaged only as set out in the Data Processing Agreement and listed in the Subprocessors and Recipients register.

22. Compliance with law and public-sector requirements

22.1 Each party complies with the law that applies to it in performing this Agreement, including applicable sanctions and export control rules.

22.2 Where the Customer is a public body and needs specific information to meet its own legal obligations, for example on information security frameworks, archiving or accessibility, SSStudio provides the information it has, as far as reasonable. SSStudio aims to follow WCAG 2.2 level AA as a benchmark and describes its current position in the Accessibility Statement. No independent accessibility audit or conformance assessment has yet been carried out, and SSStudio makes no claim of full or partial conformance.

23. Force majeure

23.1 Neither party is liable for a failure to perform that is caused by force majeure (overmacht, article 6:75 of the Dutch Civil Code). Force majeure includes war, terrorism, civil unrest, natural disasters, epidemics, government measures, a general failure of the public internet or of the electricity supply, and an attack on the Service that the measures in the Technical and Organisational Measures could not reasonably have prevented.

23.2 A failure of a subcontractor of SSStudio is force majeure only where that failure is itself caused by an event described in clause 23.1. A failure of Cloudflare, an email provider or an AI model provider is not, by itself, force majeure. The Service Level Agreement describes how such failures count towards availability.

23.3 The party affected informs the other party as soon as possible and takes reasonable steps to limit the consequences. If force majeure lasts longer than 60 days, either party may terminate the affected Order Form by written notice, without liability; clause 18 applies.

24. General terms and conditions

24.1 This Agreement and the documents listed in clause 3.1 contain general terms and conditions (algemene voorwaarden) within the meaning of article 6:231 of the Dutch Civil Code. SSStudio provides them to the Customer before or at the conclusion of the Agreement, electronically and in a way that the Customer can store and consult, as articles 6:233 and 6:234 of the Dutch Civil Code require. They are also published on the Hub. On request, SSStudio sends a copy free of charge.

24.2 The Customer confirms, by signing the Order Form, that it has received these documents and had a reasonable opportunity to read them.

25. Notices

25.1 Notices under this Agreement are made in writing. Email counts as writing.

25.2 Notices to SSStudio about this Agreement go to legal@lera.link. Notices about privacy go to privacy@lera.link, about security to security@lera.link, and about support to support@lera.link.

25.3 Notices to the Customer go to the contacts named in the Order Form. Operational notices, such as planned maintenance, changes under clause 20 and subprocessor changes, are sent by email to the Owners of the Installation and published as an Announcement on the Hub.

26. Governing law and disputes

26.1 This Agreement is governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply.

26.2 The parties first try to resolve a dispute by consultation between their contract contacts. If the dispute is not resolved within 30 days, either party may bring it before the competent court in The Hague (rechtbank Den Haag), which has exclusive jurisdiction. This does not prevent a party from seeking interim relief from that court at any time.

27. Miscellaneous

27.1 This Agreement is the entire agreement between the parties about its subject matter and replaces earlier arrangements about it.

27.2 If a provision of this Agreement is invalid or void, the other provisions remain in force. The parties replace the invalid provision with a valid one that comes as close as possible to its purpose.

27.3 A failure or delay in exercising a right is not a waiver of that right.

27.4 Changes to an Order Form require the written agreement of both parties.

27.5 The parties are independent contractors. Nothing in this Agreement creates a partnership, employment or agency relationship.

27.6 This Agreement is written in English. If a translation is made, the English version prevails, unless the Order Form says otherwise.

Order Form

Order Form under the LeraLink Customer Agreement, version 1.0

Order Form number: [number] · Date: [date]

A. Parties

B. Contacts

C. Installation

D. Type, term and renewal

E. Fees and invoicing

F. AI and knowledge features

G. Special terms

H. Signatures

By signing, each party agrees to this Order Form and to the Customer Agreement, the Data Processing Agreement, the Service Level Agreement (if it applies), the Acceptable Use Policy and the Terms of Service, each in the version stated below, and the Customer confirms that it received these documents before or at signature.